Customer Retention
It’s where the real value lies.
But it requires structure — consistent communication, automation, and smart customer insights.
We run:
- Automated lifecycle journeys
- Re-engagement campaigns
- Product and behaviour-based segmentation
- Continuous performance analysis
The outcome: Stronger loyalty, lower acquisition costs, and more repeat bookings.
Explore Our Growth Engine
Customer Acquisition
Strategic Advisory
Business Intelligence
Community Participation
Bookings Management
Customer Retention
Featured Partner Testimonial
GLL logo
"We started with 16 venues and expanded to 30 thanks to PlayFootball’s performance. Now in our 8th year of partnership, the PlayFootball team manage 200,000 online visits, 150,000 pitch bookings, and oversee 170,000 hours of community programming annually. We’ve achieved over 30% annual revenue growth”
Joe Rham
Commercial Director, GLL
Abbeycroft Leisure logo
"PlayFootball service our entire portfolio of all-weather and grass sports pitches. We had an immediate 10% like for like revenue growth in our first year and this growth has continued in year two. Our daily casual pitch bookings have seen substantial growth and 70% of our community usage is now made up of local affiliated youth and adult grass roots teams as part of a wider community strategy"
Warren Smythe
CEO, Abbeycroft Leisure